Support

Need a hand? Email us at info@isocialize.me or use the contact form. Please include your iPhone model, iOS version and app version (Settings in the app). Never send us your passwords. We reply within 2 business days.

Troubleshooting

Photos do not show up, or I cannot delete

• Open iPhone Settings, then SwipeAchieve, then Photos, and allow access to your photos (full access lets you clean your whole library).
• Nothing is deleted until you confirm in the iPhone system prompt. If you cancel that prompt, nothing changes.
• Deleted photos and videos stay in Recently Deleted in the Photos app for 30 days, so you can restore them.

I cannot add my email account

• Email uses IMAP with an app password, not your normal password. Turn on two-step verification with your provider, create an app password named SwipeAchieve, and paste it in.
• If your provider is not listed, choose Other and enter the IMAP server it gives in its help pages.
• If the password is rejected, create a fresh app password and try again.

I trashed something by mistake

Tap Undo in the app right after swiping. Otherwise restore a photo from Recently Deleted in Photos, or move an email back from the Trash folder in your mail app.

My swipe counter looks wrong

The free daily limit of 25 swipes resets at midnight in your local time. Changing time zones can shift the reset time.

Subscriptions

• Cancel: iPhone Settings, tap your name, Subscriptions, SwipeAchieve. Cancel at least 24 hours before renewal.
• Restore purchases: in the app, open the paywall or Settings and tap Restore Purchases.
• Refunds: Apple handles all billing. Request a refund at reportaproblem.apple.com.

Remove your email account and data

In the app, open Settings and tap Remove all accounts & delete my data. This deletes your saved mail accounts and app passwords from your iPhone and clears your kept items and stats (the free daily swipe counter stays, so the free limit cannot be reset). You can also revoke the app password with your email provider at any time. If you only used Photos, deleting the app removes its data. See the Privacy Policy.